Key Responsibilities

• Lead, mentor, and motivate a team of Inside Sales (Retention) Executives
• Own repeat-order targets, retention metrics, and revenue goals for the team
• Monitor daily calling productivity, talk time, and conversion rates
• Drive customer retention through proactive engagement strategies
• Guide the team on objection handling, upsell/cross-sell opportunities
• Review and analyze team performance dashboards and MIS reports
• Conduct regular coaching, training, and performance reviews
• Manage escalations and ensure timely resolution of customer issues
• Collaborate with Operations, Marketing, and Customer Support for seamless service
• Ensure accurate updating of CRM and adherence to sales processes
• Build and implement strategies to improve NPS, churn rate, and LTV

Requirements

• 35 years of inside sales/retention experience in e-commerce, retail, FMCG, or SaaS
• Minimum 12 years experience managing a sales/retention team
• Strong people management and performance management skills
• Proven track record of achieving revenue and retention targets
• Excellent communication, negotiation, and objection-handling skills
• Strong analytical mindset with experience using CRM tools and MS Office
• Ability to work in target-driven, fast-paced environments

Share your CV on [email protected] or +91 7987464975