Technical Voice Support – Team Lead

Company: Teleperformance

Location: Hyderabad

Process: Telecom – Technical Voice Support

Role Overview

We are hiring an experienced Technical Voice Support Team Lead to manage a team of Executives/Associates for a Telecom process. The ideal candidate should have strong people management skills, technical support exposure, and the ability to drive team performance while ensuring service quality and customer satisfaction.

Key Responsibilities

• Lead, manage, and motivate a team of Technical Voice Support Executives/Associates
• Handle team performance, productivity, and adherence to SLAs/KPIs
• Provide real-time support, coaching, and feedback to team members
• Manage escalations and ensure timely resolution of technical issues
• Monitor call quality and compliance as per process standards
• Conduct team huddles, performance reviews, and training refreshers
• Coordinate with Quality, Training, and Operations teams
• Prepare and share daily/weekly performance reports
• Ensure high customer satisfaction and process compliance

Eligibility Criteria

• Experience as Team Lead / Senior Executive in Technical Voice Support (Telecom process preferred)
• Strong experience in handling Executives or Associates
• Excellent communication and people management skills
• Good understanding of telecom technical support concepts
• Willingness to work in rotational shifts and rotational week-offs
• Immediate to 30 days' notice period only
• Ready to work from Hyderabad location

Education

• Graduate / Undergraduate (as per Teleperformance hiring norms)

Compensation

• Maximum Budget: Up to ₹7 LPA (Based on experience & interview performance)

Work Schedule

• Rotational Shifts
• Rotational Weekly Offs

Joining Timeline

• Immediate joiners to candidates with up to 30 days' notice period only

If you're from Telecom process, please do share below details with attaching you're resume to this email id: [email protected]

Name

Number

Domain Handled

Qualification

Current Organisation

Current Designation

Email

Notice Period

Overall Experience

Relevant Experience

Current CTC

Expected CTC

Current Location

Preferred Location

Open to relocate

Regards,

Charlie HR

[email protected]